Refund policy
Our policy is valid for a period of 7 calendar days from the date of purchase. We do not offer refunds; however, you can return the product for an exchange. Please note that if the period of 7 days has lapsed, we can't, unfortunately, offer you an exchange.
Exchange requirements
The following criteria must be met to qualify for an exchange: the product must not be damaged. All returns will be inspected. If the product does not meet the criteria, we reserve the right not to issue an exchange. Perishable goods are completely exempt from being returned.
Proof of purchase
To complete your exchange, we require a receipt, purchase order, or other proof of purchase. Without proof of purchase, we will not do an exchange.
Sale and clearance items
Only regular-priced items may be exchanged; sale or clearance items cannot be exchanged.
Returning items
Contact us first to obtain a Return Merchandise Authorization (RMA); returns are not accepted without one. Ship the item(s) using the authorized return label emailed on approval. You pay return shipping; we do not refund shipping costs. Package goods properly; if found damaged or used beyond reasonable inspection, we may reject the exchange.
Contacting us
teamhoney@halifaxhoneyco.com
Last updated: April 10, 2026.
